Please read the following terms and conditions

Aim of Counselling: You have come to Maureen Day Counselling Services because of an issue in your life; the aim of counselling is to provide you, the client, with a confidential opportunity to explore personally any issues linked to that.  Maureen's role is to help you through this process without judgement or telling you what to do. She may on occasions give information or offer suggestions. If at any time,  she feels she can no longer help you, she will offer to refer you to someone who can.

Confidentiality: Maureen maintains confidentiality in accordance with the British Association of Counselling and Psychotherapy (BACP) Ethical Framework for Good Practice in Counselling & Psychotherapy (Code of Ethics) in order to ensure safe and open exploration of the concerns that have brought you to therapy (see www.bacp.co.uk for more detail). She is bound by their Code of Ethics.

This Code also applies to the keeping of client records (short summaries about what happens in session). She adheres to the Data Protection Act of 2018 (See http://www.legislation.gov.uk/ukpga/2018/12/contents/enacted ). Only Maureen has access to these records.  They are kept manually and stored in a secure, locked filing cabinet, without direct access to client’s name, this is cross referenced.

For the purposes of privacy and protection of your data she is registered with the Information Commissioner’s Office (ICO). This requires her to keep information in accordance with the new General Data Protection Regulations (GDPR) coming into effect on 25th May 2018 in all EU countries.

Maureen receives regular supervision in accordance with the BACP Code of Ethics in order to provide the best possible service to you. Maureen's supervisors abide by the same standards of confidentiality.

Exceptions to Confidentiality:  Maureen must pass on any information to the relevant authorities in cases where human safety is concerned including the following cases:

  1. If you threaten harm to yourself or to another person
  2. If we believe a child or protected adult is at risk of harm or abuse
  3. If the courts instruct us to give information
  4. If you share information about a proposed act of terrorism or other illegal act

If Maureen feels that either you or someone else is in danger or at risk of harm, she would first endeavour to discuss with you my decision for breaking confidentiality. Depending on the circumstances this may be to your General Practitioner (GP), the individual in danger, a Social Worker and/or the Police. However, she retains the right to break confidentiality without prior consultation with you should she consider that the urgency of the situation requires me to act immediately to safeguard the physical safety of yourself or others.

In certain cases, you, the client, may request that the Maureen share information concerning you. In these cases, she requires written permission from you before she can carry out your request.

Sessions: Sessions last approximately fifty minutes and are usually every week, at a time suitable to you and within my hours of operation. It is expected that the session will begin at the agreed time. Any session that begins after this time due to late client arrival for whatever reason cannot be extended beyond the agreed finish time.

Contact between sessions: In instances where you need to contact her between sessions, calls can be made to 07960866048.  If she is unable to take your call, please leave a message on the answering machine. Calls and messages will be responded to as time permits, between sessions and within normal operating hours.

Cancellations: If for any reason she has to cancel a session she will aim to provide you with 48 hours’ notice. When possible, she will try to offer you an alternative time. Likewise I will expect you to give her 48 hours’ notice and ask you to do the same if you are unable to attend. In an instance where less than 48 hours but more than 24 notice is given there will be a charge of £15 for the missed session.  Should you give less than 24 hours’ notice you will be liable to pay the full cost of the missed session.

Holidays: Maureen will give you a minimum of 2 weeks’ notice of any planned holiday dates when she will be unavailable.

Session Fees: £40 for individuals  and £50 for  couples

Complaints: Should you wish to make a complaint about the service you have been offered please contact the BACP at www.bacp.co.uk. and/or Maureen at www.maureendaycounselling.co.uk